Contact Us

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments or suggestions, please contact us.

Please Contact Us in Following Ways:

Our Customer Service Email: shine@users-care.com

FYI - IF YOU’RE GETTING IN TOUCH REGARDING AN ORDER, DON’T FORGET TO INCLUDE YOUR ORDER NUMBER.

Have your Order Number or Tracking Number?

Use the link below for the latest Carrier Updates!

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Or Reach Us Offline (Office Hour 9 AM ~ 6 PM UTC+8)

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us!

Our Mission

Ailsinisa.com always delivers beautifully designed modern fashion products, with outstanding attention to detail, at fair prices.

Our Promises

  • Be Direct. Peel back unnecessary layers and eliminate inefficiency. We aim to draw the straightest possible line between two points.
  • Be Better. The way things have always been done isn't the way things should always be done. Challenge the status quo and strive for constant improvement.
  • Be Generous. The best way to be happy is to help make those around you happy. Optimize for delight, not just profit.
  • Be Adventurous. We are optimistic about the future, and know that to get there we will need to try things that haven't been tried before.

  Enjoy Your Shopping At Ailsinisa.com